Most companies have very little real differentiation from their competitors. For many who sell ‘commodity’ products, they can only vary on price and service. Tony Hseih has helped build Zappos from a startup selling shoes over the internet to a powerhouse! A few steps on the path, a bigger summary is here : In 1998,… Continue reading Customer Service or Dis-service
How much oil has BP dumped in the gulf?
Over the weekend, BP and the US government implimented ‘Top Kill’ to stop the flow of oil into the Gulf of Mexico. But, it did not hold. Have you wondered just how much oil really has been spilled? Same here! Apparently the brightest minds of our scientists are struggling to shut it off, find clean… Continue reading How much oil has BP dumped in the gulf?
The Oxymoron of Facebook Privacy
Just a month ago, Facebook announced at their F8 conference sweeping changes to Facebook, their new Open Graph interface and a new wave of 75 marketing partnerships including CNN, Yelp, Pandora and iMDB. Just yesterday, Facebook’s lobbyist was in front of the US Congress backpedaling from the huge wave of privacy concerns sweeping the world.… Continue reading The Oxymoron of Facebook Privacy